This page explains how to request that Maqam AI Inc. delete your Maqam AI account and associated data. Account deletion is available by email request, consistent with our Terms and Conditions and Privacy Policy.
How to request account deletion
- Email [email protected] from the email address associated with your Maqam AI account.
- Use a clear subject line such as Account deletion request: Maqam AI.
- Include: (a) the email on your Maqam AI account, and (b) your sign-in method (Sign in with Apple, Google, or email).
- We may ask you to verify your identity before completing the request.
- After verification, we will delete your account and the associated data described below, subject to any retention noted in this page.
Email [email protected] to request deletion →
Data that is deleted
When we process a verified deletion request, we delete the following from our systems (and instruct our service providers to delete it where applicable):
- Account and profile data: name, email, and profile information tied to your Maqam AI account (including data received from your chosen sign-in provider for authentication).
- Practice and progress data: surah/ayah practice history, session frequency, streaks, scores, completion status, and related progress metadata stored in our cloud systems while you were signed in.
- Preferences and app settings synced to your account.
- Cloud Voice Data (scoring): any temporary audio submitted for analysis that has not already been removed. Recordings submitted for scoring are already processed and deleted from analysis systems by default after processing.
- Cloud Voice Data (product-improvement copies): if you opted in (in-app "Yes, I'll help Maqam," or Settings → Help improve Maqam), your deletion request includes those recitation recordings and related metadata stored in Maqam AI's private Cloudflare storage. Turning off Help improve Maqam in Settings stops new copies; it does not by itself erase copies already stored. Account deletion removes those copies within 30 days.
- Optional product analytics (PostHog): if you opted in, your deletion request includes identifiable product-usage events we hold. Turning analytics off in Settings stops new events; it does not by itself erase events already stored. Account deletion includes those records, and we instruct PostHog to delete them where applicable.
- Support communications linked to your account, except where we must retain them as described below.
Data that may be kept (and for how long)
- On-device recordings: if you saved audio on your device (for example in My recordings or milestone takes), that audio stays on your device only. Deleting your cloud account does not erase files already stored on your phone; remove them in the App or from your device storage.
- De-identified or aggregated data: we may retain information that can no longer reasonably identify you, used to improve the product.
- Legal, security, and fraud records: we may retain limited records as required by law or as needed to detect fraud, resolve disputes, enforce our terms, or protect rights and safety, only for as long as necessary for that purpose.
- App store billing records: purchases, subscriptions, renewals, cancellations, and refunds are handled by Apple or Google under their terms. Maqam AI does not process payment card details; those stores may retain their own billing records according to their policies.
- Backup copies: deleted data may remain in encrypted backups for a limited period (typically up to 30 days) until those backups are rotated, and is not restored to active systems for ordinary use.
What happens after deletion
Once deletion is complete, you will no longer be able to sign in to that Maqam AI account or recover cloud-synced progress tied to it. You may create a new account later, but prior cloud progress will not be restored.
Parents and guardians
If you are a parent or legal guardian and want to request deletion of a child's information associated with Maqam AI, email [email protected] and describe the request. See also our Privacy Policy (Children's Privacy).
Contact
Questions about account deletion? Email [email protected].